All purchases from Thovofficial.com are FINAL SALE.
Shipping must be paid by the client for any exchanges. We do not provide Return Labels. Return Labels are only sent upon management approval.
All custom items are made to measurements provided. If no measurements are provided, then it will be made by whatever general size you provide.
Orders take 2 to 5 days to be processed. Please allow up to 2 weeks to receive order.
All pieces are shipped via USPS. Once your item leaves the boutique, delivery is in the hands of USPS.
Any issues with delivery such as your tracking saying it’s delivered and you have not received your item, please contact USPS.
Client is able to pay for a different shipping such as Fedex, or UPS for an additional charge, once a purchase through the website has been made.
All Payments are made through this website.