All purchases from Thovofficial.com are FINAL SALE.

Exchanges

Exchanges can be made for READY TO WEAR items only. Any exchanges must be sent back within 14 days of receiving (tracking number says delivered) the item. The item must be sent back unworn and in its original condition. As long as upon arrival of the return we have the item requested in stock it can be exchanged.

 

Shipping must be paid by the client for any exchanges. We do not provide Return Labels. Return Labels are only sent upon management approval. 

All custom items are made to measurements provided. If no measurements are provided, then it will be made by whatever general size you provide.

 

Shipping

Orders take 2 to 5 days to be processed. Please allow up to 2 weeks to receive order.

All pieces are shipped via USPS. Once your item leaves the boutique, delivery is in the hands of USPS. 

Any issues with delivery such as your tracking saying it’s delivered and you have not received your item, please contact USPS. 

Client is able to pay for a different shipping such as Fedex, or UPS for an additional charge, once a purchase through the website has been made. 

 Payments

  All Payments are made through this website.